Drop us a line using the form below to answer any questions you might have about pressing your record — We would love to hear from you!

Read our FAQBuild a Custom Quote

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Merchant Vinyl

1213 10th Street North
Jacksonville Beach, FL
32250 USA

Frequently Asked Questions

Do you offer other variations aside from those on the Pricing page?

Yes! Oh boy, yes! We have a team of monkeys working tirelessly around the clock on a custom quote builder, but in the meantime, those are the most common packages as a starting point.

Click here to request a custom quote.

How long is your turnaround time?

Turn Around Time is estimated at 10 weeks.

If you would like your Test Presses shipped ahead for approval, turnaround time is estimated at 13 weeks, as pressing and shipping your Test Press generally should take an additional 3 weeks, based on your location.

Turnaround time starts once all of the following have been completed:

  • Music, Artwork, and all Forms submitted
  • All Artwork proofed for print by our art department, and your final approval received
  • Deposit received

We cannot send your order into production until all of the above are complete.

Please Note: Our turnaround times can vary due to demand. Be advised that these timelines are estimates and can vary depending on your shipping location or rare factory delays that are out of our control.

How do I submit my music and art files?

We recommend uploading your files to DropBox or WeTransfer, and sending the links to your rep or email us direct at info@merchantvinyl.com

If you would rather use FTP for upload, just ask your rep and they will provide you access.

Do you require a deposit?

On orders of 250 or less, we require full payment up front.
For any orders above 250 units, we require 50% to start, and the final balance paid in order to ship your records.

Can I use my own artwork templates?

It is important that you use the templates that we provide on our Artwork Templates page. If you provide on your own templates, your order may be subject to additional charges for artwork processing.

For information on submitting artwork, please visit our Order Process page.

I dont understand the difference between Insert, Sleeve, Discobags? What the heck is a gatefold? Help!

All this record lingo can be confusing, especially with companies using different technology throughout the industry. Weve put together a handy little Glossary page with photos of all the terms used on our quotes, so you can feel confident about what youre ordering!